FREQUENTLY ASKED QUESTIONS

How can I pay on elfiefate.com?

On our shop you can pay using 3 different payment methods: bank transfer, PayPal, and credit card.

If you need help, visit our section Payment Methods, or write to ef@elfiefate.com, and we will do our best to help you.

Shippings to Canarias, Ceuta and Melilla

For shippings to this places, write to ef@elfiefate.com

Can I return or change my order?

Yes, for these kind of arrangements, the product must be in perfect conditions, without being used and mustn’t be washed.

You have to send your order again to the factory where we will evaluate its condition, to make the return or change.

The costs of shipping to the factory will be taken by the buyer, and the costs of shipping of the product to the customer again will be taken by elfiefate.com

We won’t make changes or returns of customized products.

If you have any questions, please write to ef@elfiefate.com

When will I receive my order?

Once we receive the payment by any of the payment methods offered in our website, you will receive your order in a period of 7 to 10 days.

We will always process the order immediately, so the order could arrive before the stipulated term.

Why to buy ElfieFate products?

Our products are made with 100% cotton fabric, very soft and comfortable for the skin of your baby.

Designed and finished totally handmade and presented in original packagings ready to give as a present that’s what make us different.

Original products committed to the environment.